If the system detects something that contradicts our publication criteria, the review is not published. Before publication, each review goes through an automated tracking system, which collects information for each of the following criteria: who, what, how, and when. You can only submit a review or rating of an experience to Viator if you were the person who made the booking through Viator. Our tours have an average rating of 4.6 out of 5 from almost 10,000 ratings because we take feedback like yours seriously. You can reach email me at We'd appreciate the feedback. Can you tell us more about how this went so wrong for you? But there's a map on the screen and text directions to help you go from one location to the next, as well as an audio alert to let you know you're off track. This would definitely make it seem like things were playing in the wrong place, because when the app says "look over to your right" and you are going in the opposite direction, it's now on the other side of you, over to your left. It also looks like after starting at location 15 you turned and went the wrong way, towards the beginning of the tour. Can you let us know why you didn't know to start the tour there please, and how we could make this more clear? It even tells you how far you are from the starting point. We've tried to make this as clear as possible, with a dedicated screen that has clear directions to the starting point – at The Getaway hotel sign at the northeast corner of Junipero and Ocean Avenue – along with a photo of the location, and options to get directions to it in Google Maps and view it in Google Streetview. It looks like you started the tour in the wrong place. ![]() We're sorry you had a disappointing experience! Could you please send me an email at Carol, We'd really love the opportunity to understand why this didn't make sense to you, and we'll gladly give you a free tour in exchange for your feedback. There are also text directions as a back up included with every location. ![]() We make this as clear as possible when you install the app. If you disable this, the directions don't work. Once you've started the tour, there is turn-by-turn navigation telling you where to go next, but you need to give the app access to your location. You will be in front of the blue and white 'The Getaway' hotel sign where you will start your tour." Carefully cross Ocean Avenue to Devendorf Park and then turn right and cross Junipero Street. If you arrived by bus at the Carmel Plaza you will be near the southwest corner of Junipero and Ocean Avenue directly across from Devendorf Park. ![]() "The starting point is The Getaway hotel sign at the northeast corner of Junipero and Ocean Avenue. A photo of the starting point, and the option to open this up in Google Street View The option to get directions to the starting point in Google Maps, Apple Maps or Wazeģ. Detailed directions to the starting pointĢ. Did you download the tour before reaching the starting point? The screen you see after you do that has:ġ. From tiny houses to stunning cottages houses, to mystical stone dwellings, these 15 storybook cottage homes provide inspiration to simplify and live smaller, and they’re definitely fun to look at.We're sorry the directions weren't clear. ![]() These 15 fairytale inspired cottages are real-life homes from around the world. Humble and beautiful in their imperfection, little cottages with hand-made details call to mind the tales of the Brothers Grimm and other fairy stories. Some people don’t want to became adults and turn their lives into fairytale by just living in storybook homes.
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